Find the answer with our FAQs
Where is my order?
We will keep you updated on your order via email (If you haven’t received any emails, please check your Junk folder) You can track your delivery a number of ways; on your order confirmation email, there is a link to track your delivery. Alternatively you can track your order in your account, click here. Under Order history, choose your order, and then click the tracking link.
How do I return an item?
Returns are FREE & easy! Items in their original condition can be returned within 28 days of receiving your order. Follow these simple steps;
- Repack the item with all tags attached.
- Complete the Returns form that you received with your order, and pop it inside your parcel.
- Choose one of our return carriers (Asda Toyou, Royal Mail, or a Yours store) further information can be found on your Returns form.
- Attach the relevant sticky label to your parcel and post it off! Remember to get proof of postage and keep this safe.
When will I receive my refund?
Typically, a refund may take up to 21 days. That’s up to 14 days for us to receive your returns and processing them and up to 7 days for the refund to go through the banking system.
What happens if I receive a faulty item?
If you unfortunately receive a faulty item, please send it back to us within 30 days with a description of the fault, and we will process a full refund including the original delivery charge. Faulty items will be checked on receipt and validated.
I am missing an item, what do I do?
In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!)
How can I change my name or address?
You can change any of your personal details such as name or address in the Manage Account section of the website, by clicking on Edit Details. When an order is placed, you cannot make changes to your name or address once your order has been dispatched.