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Our customer services are here to help.

As a company we accept several methods of payment; credit / debit card, PayPal or Amazon payments.

We currently accept payments in GBP, USD, AUD or Euro’s

Unfortunately we do not currently offer a credit account option or a buy now pay later scheme.

All orders placed need to be paid in full at the time of checkout.

The use credit option is available after logging into your account and is located on the payment page during checkout.

If your PayPal email address is different to your regular email address you use to log into our site, when you pay via PayPal our system will automatically create you a new account. Your confirmation along with your new password will have been sent to your PayPal email address. To login to your new account please use the same email address you use to access your PayPal account and your new password.

We recommend, that once you have logged into your account with this password, you change it to one more suitable to yourself.

We do not share your information with any third party (excluding partners who may have linked you to our site) without your permission. For more information on our privacy policy please follow this link; click here

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You can also have your parcel delivered to one of our Yours stores using click and collect. For full information regarding these options, please click here.

When your order has been dispatched you will be sent an email, in this email you will receive a link to track your parcel, save this link and it will update you at each stage of your delivery.

Alternatively you can go to our site, sign in to your account, click on my orders, and then track my order.

All deliveries need to be signed for. If you are not in when delivery is attempted the courier will either deliver to you on the next working day, or if you leave alternative instructions the courier will follow these. Please be aware that the courier is not responsible for what happens to the parcel after alternative instructions have been followed.

When collecting your parcel from your chosen Yours store, you will need to bring your order reference number with you.

If this is the case you will need to contact Customer Services via the live chat facility, phone or message stating your issue. We will then need to carry out an investigation with the courier service into the location of your parcel.

If you have not received your parcel within the estimated delivery time-frame then please contact our customer service team via the live chat facility, phone or message and they will investigate this for you with the courier company.

Your delivery can also be sent to you through Royal Mail or Interlink, if you contact the customer service team before you place an order with us, we can make sure we do not send your future deliveries with Hermes.

Please be aware that Royal Mail can take up to 7 working days to arrive with you, and Interlink will not deliver on weekends for next day orders.

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For a list of countries that we deliver to internationally please click here

We advise 15 working days for parcels to be delivered internationally due to delays which may occur within the postal network. For more information on the delivery times for different countries please click here: delivery

If your order has been longer than a month getting to you then due to the time elapsed your parcel has been lost in the post and we will attempt to claim for the parcel. To begin this process please contact the customer service team who will be happy to help.

If you would like to have your parcel tracked, we are able to add you to our tracked shipping list. This means that when an order is placed the warehouse will measure and weigh your parcel. This will allow us to generate a quote for the parcel to be sent on a tracked service with a courier. The shipping will cost extra and the cost will vary depending on size of the parcel. If you are interested in this option then please contact our customer services team.

Unfortunately if your order was dispatched on a standard delivery, the tracking is not available. Please allow 15 working days for your parcel to arrive with you.

Due to the size of your order, it is likely that it has been sent in more than one parcel. The remaining items should arrive a few days after the first delivery.

If the extra parcel does not arrive please contact us regarding this issue, and we will be happy to help

Please be aware that as stated within our terms and conditions online, we do not accept responsibility for customs requirements and duties that arise for delivery of goods outside the UK.

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As long as the item is in an unworn condition, and there has been no longer than 21 days since purchase, you can send it back to us. You can take your order back to a Yours store for a refund, please take proof of purchase (such as an invoice or bank statement) with you. Unfortunately at this current time Yours stores are unable to offer exchanges on menswear products. Please note that PayPal transactions cannot be refunded in store, although you can receive a gift card instead which can then be used online.

You can also return your garment to us directly using your local postal service or via collect+. Please see our returns and refund policy for further details returns-policy

At BadRhino we have introduced FREE returns using Collect +. Collect+ have over 5800 stores and to find your nearest one click here: www.collectplus.co.uk/orders/new.

When you take your order into the store, the shopkeeper will scan it through the till, and give you a receipt which has your tracking number on. Keep this receipt as this is your proof of return. The parcel will then be returned to us on a fully tracked service and a refund will be issued upon receipt of the order which you will be notified about via email.

You can review our full return policy and options here: returns-policy

At this current time we are unable to offer exchanges on menswear products. If the item(s) is unsuitable and in an unworn condition then you can return it for a refund online, or if in a Yours store then they will also be able to offer a gift card.

Please allow 7 working days for your return to arrive with us; your refund will be processed on the same working day. If you believe that we should have received the parcel by now we recommend you contact the postal service that you sent it with. If you used Collect + to return the parcel then please use the tracking number given to locate the parcel.

If you have any further problems do not hesitate to contact us.

At this current time all menswear products are suitable to be returned.

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If you wish to return a parcel:

  1. Repackage the item in the original packaging
  2. Complete the Returns form with your name and order details, including the reason for the return.
  3. Take your parcel to your nearest local postal service requesting the standard delivery service, but ensuring you opt for the extra compensation where possible – this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. BadRhino cannot be held responsible for any returns parcels lost in the post, therefore keep your receipt as proof of postage.

The Returns address is:

BadRhino,
Returns Dept,
Unit B, Finmere Park,
Southgate Way, Orton Southgate,
Peterborough
PE2 6YG
UK

The Australia Returns address is:

BadRhino
57/166 Bridge Road,
Keysborough,
Victoria 3173.

Remember if you are returning an item that was on promotion or the order had a promotion associated with it, you may not receive the full refund if the remaining order you have kept does not still qualify for that promotion.

*All items marked with an * cannot be returned due to Hygiene reasons

We do accept returns from International customers but are unable to accept exchanges. Return costs are payable by the customer subject to local returns legislation

Please allow 7 working days for your return to arrive with us; your refund will be processed on the same working day. If you believe that we should have received the parcel by now we recommend you contact the postal service that you sent it with.

At this current time all menswear products are suitable to be returned

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All our parcels are checked before they leave us however sometimes an item can be missing from your parcel. You will need to contact the customer services team and they will resolve this issue for you.

We apologise that you have received a faulty item and are sorry for any inconvenience caused.

You will need to return the faulty item to us at:

BadRhino
Returns Department
Unit B, Finmere Park
Orton Southgate
Peterborough
PE2 6YG

Please include in the return package; your address and whether you would like a replacement garment or a refund. You will be notified by email when the garment is returned to us and confirmed as faulty. The return postage costs will then be reimbursed to you and a new garment or refund will be sent.

We apologise that you have received an incorrect item and for any inconvenience caused. You will need to return the item to:

BadRhino Returns Department Unit B, Finmere Park Orton Southgate Peterborough PE2 6YG

Please include your address, order number and the reason for the return. Once we have received the item we will notify you via email. The correct item will be sent to you and any postage costs will be refunded.

We apologise that the item that you received was not as expected. Please proceed to return this item to us for a refund.

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We apologise that you have received a faulty item and are sorry for any inconvenience caused.

Please contact our customer service team, stating whether you would like a replacement or a refund and please include a photo of the fault on your garment. This will then be assessed by the quality control team.

All our parcels are checked before they leave us however sometimes an item can be missing from your parcel. You will need to contact the customer services team and they will resolve this issue for you.

We apologise that you have received a faulty item and are sorry for any inconvenience caused.

You will need to return the faulty item to us at:

BadRhino
Returns Department
Unit B, Finmere Park
Orton Southgate
Peterborough
PE2 6YG

Please include in the return package; your address and whether you would like a replacement garment or a refund. You will be notified by email when the garment is returned to us and confirmed as faulty. The return postage costs will then be reimbursed to you and a new garment or refund will be sent.

We apologise that you have received an incorrect item and for any inconvenience caused. You will need to return the item to:

BadRhino,
Returns Department
Unit B, Finmere Park
Orton Southgate
Peterborough
PE2 6YG

Please include your address, order number and the reason for the return. Once we have received the item we will notify you via email. The correct item will be sent to you and any postage costs will be refunded.

We apologise that the item that you received was not as expected. Please proceed to return this item to us for a refund.

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To place an order please follow these steps:

  1. Add your desired items to basket.
  2. Click on ‘My Bag’ at the top right of the screen.
  3. Proceed to checkout
  4. Either log in or sign up
  5. Select delivery method and fill out all necessary information.
  6. Place order, you will then receive a confirmation order from us stating the details of your order.

If you are experiencing any difficulties placing your order, please contact Customer Services on +44 (0)8448204204 and quote the product reference numbers for the items you wish to purchase.

Once you have completed your order you are able to change the address ONLY if your order has NOT already started to be processed in the warehouse. To check the status of your order please login to your account and select the “my oders” tab. It will then show if your order is eligible for amendments at that time. For all other changes please contact our customer service team via the online live chat facility or by calling +44 (0)8448 204 204 and they will make the amendment with you if they are able to so at that time.

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The voucher code box is located at the bottom of the “my bag” page before you go to checkout.

The minimum spend of the vouchers vary between the promotions. Please read the terms and conditions of the particular voucher code you are looking to use to see the minimum spend amount.

No. At the current time only one voucher code can be applied to an order at a time.

Please read the terms and conditions of the particular voucher code you are looking to use to see if it can be used on sale or promotional items.

Any refund that is issued does take any promotions or vouchers codes into consideration. They are proportionally deducted between the items that they apply to.

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If you are experiencing difficulties with our site then you can contact us via our “live chat” facility or you can call our Customer Service team on +44 (0)8448 204.

If you have forgotten your password please attempt to sign in as usual, however instead of typing your password in, click ‘forgot your password?’ located underneath the password box. You will then receive an email containing your password.

If you would like to change your password you can edit this once completing the steps above. Sign into your account, select edit details and change password.

At the top of our homepage you will find a sign up box, type your email address in here to subscribe to email updates from BadRhino. If you wish to unsubscribe from our email updates please click the ‘unsubscribe’ link at the bottom of any emails from us.

Once you are unsubscribed from BadRhino please note that you can re-join us at any time

Unfortunately we do not offer catalogues, although our full range of products is available to view online.

Please contact us via our contact form or call Customer Services on +44 (0)8448 204 204 if you wish to delete your account.

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To view our Size Guide please click the link: size-chart

If you would like information on wholesale then please contact Amanda Buckingham for more details at amandabuckingham@yoursclothing.co.uk.

We are always looking for new models that may suit our brand. If you would like to e-mail some photographs and information about yourself to models@yoursclothing.co.uk and we will consider your application.

If you would like information about becoming a blogger for BadRhino please contact Jacqueline Cameron at JacquelineCameron@yoursclothing.co.uk

You can add a review on the individual products by clicking reviews and then ‘write review’.

If you have anything that you loved about BadRhino or any problems you would like to be resolved, please don’t hesitate to contact us via the contact form. We appreciate your feedback and aim to resolve any problems as quickly as possible.

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Currently Closed

Our Live chat is currently offline, please use contact form and we'll respond to you as soon as possible.

Opening Times
Mon to Fri 8am to 10pm, Sat 9am to 4pm and Sunday 10am to 4pm

Our customer service helpline is currently closed, please contact us using the contact form and we will get back to you as soon as possible.

We do aim to reply to messages within 24 hours on working days, however this cannot be guaranteed during busier times and we appreciate your patience during these times.

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