Our customer services are here to help.
Is my payment information safe?
What payment types do you offer?
What currencies do you accept?
Do you offer credit accounts?
I placed an order through PayPal but have not received a confirmation email, why is this?
I am having trouble placing my order using credit, how is this done?
Are deliveries sign for? What if I’m out when you attempt to deliver?
Click & Collect Requirements
Using an alternative courier
I have tracked my order and it says it has been delivered but it hasn’t, where is it?
What countries do you ship to?
Delivery Time Frames
Can my parcel be tracked?
If you have placed a large order and only received half of it (Items Missing)
I’ve been charged customs charges, will you refund this?
Returns, Exchanges & Refunds
How do I return an online order?
Do you offer exchanges?
Where’s my refund?
Are there any products that cannot be returned?
Where’s my refund
How Do I Return A Parcel?
Faulty, Incorrect or Missing Items
I have an item missing from my order?
I have received a faulty item how do I return this?
I have received an incorrect item, what do I do?
The item I have received is not what I expected, can I return this?
I am an International customer, and I have received a faulty item, how do I return this?
Can I change my order details after completing my order?
How do I place an order?
Where do I apply the voucher code?
Is there a minimum spend when applying a voucher code?
Can I use more than one at a time?
Can voucher codes be used on sale or promotional items?
Will my refund be affected by the use of a voucher code?
How do I subscribe/unsubscribe from your mailing list?
Do you offer a catalogue?
Can I delete my account?
Do you have a Size Guide?
Do you offer wholesale?
I am a blogger that would like to work with you, how do I get in touch?
I would like to leave you some feedback, how do I do this?
I am interested in modelling for BadRhino, who should I email to discuss this further?
How do you write a product review?