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Retunrs Returns returns

We hope you loved your BadRhino purchase, however if you didn't we have an easy and convenient returns process.

Please ensure the items you’re returning are in a resalable condition and unworn with the tags attached, otherwise the return may not be accepted. Please complete the reason for your return on the returns slip provided and place it inside your parcel. Unfortunately, we do not offer online exchanges, please return your items and reorder online for a replacement.

Once we have received your order, a refund may take up to 21 days to complete. This includes 14 days for us to receive your return and process it, plus up to 7 days for the refund to go through the banking system.

FREE to a BadRhino or Yours Clothing Store

Return your items to any of our 160+ stores across the UK for an exchange, gift voucher or a refund to the original method of payment.

If the order was paid for using Paypal, Klarna or Amazon then only an exchange or gift voucher can be provided in store.

Return Via Royal Mail Tracked 48

Create your returns label using the link below and take your parcel to your local Post Office.

(*Insurance cover to the value of £100 is included by Royal Mail)

Return Via Hermes Courier Collection

Return your order using myheremes quick and easy courier collection service. For £3.99, the local courier will collect your parcel from your door or a nominated safe place.

Once booked you will recieve a returns label via email, please attach it to your parcel ready for collection.

FREE Returns Via Hermes Parcel Shop

Attach the returns label to your parcel and take it to your local parcel shop.

Your return will be processed in approximately 7 working days.

FREE Returns To Closest Asda Store

Attach the returns label to your parcel and take it to your closest ASDA location.

You can track your parcel using the tracking number on your label, just follow the link below:

Post Office

Take your parcel to your local Post Office and request the service that you require. We recommend that you take out extra compensation or tracking for goods that exceed £46.

Please note that this is not a free service, and you will be responsible for any costs incurred.

Return address:
Yours Clothing, Returns Dept,
Newcombe House, Bakewell Road
Peterborough, PE2 6XU

FAQs

We will process your return on the same day we receive your item/s, once it has been processed we will send you confirmation. Please allow up to 5 working days for your bank to process your refund.

Returns are FREE & easy! Items in their original condition can be returned within 26 days of receiving your order. Follow these simple steps:

  1. Repack the item with all tags attached.
  2. Complete the Returns code section next to the item you are returning on your invoice/returns form that you received with your order and pop it inside your parcel.
  3. Choose one of our return carriers (Hermes Courier Collection or Parcel Shop, Asda Toyou, Royal Mail, or a Yours store) further information can be found on your Returns form. Attach the relevant sticky label to your parcel and post it off! Remember to get proof of postage and keep this safe.

The Returns address is:

Yours Clothing, Returns Dept, Newcombe House Bakewell Road, Peterborough, PE2 6XU

If you live near a Yours Clothing store you may return the items to a store for an exchange, gift vouchers or a refund to the original method of payment. If the order was paid for using PayPal, Klarna or Amazon payments then only an exchange of gift voucher can be provided in store. Ensure that the item is returned in the original packaging with the completed returns form. Please bring your delivery note with you as proof of purchase.

How to return your order via the toyou service at over 600 ASDA stores:

  1. Write your name and order number on the label that is included within your parcel or print a label in store
  2. Attach the label to your parcel
  3. Take your parcel to your nearest ASDA location
  4. Drop off parcel at the signposted toyou returns point or hand to an ASDA colleague
  5. Track your parcel at www.toyou.co.uk using the tracking number that is on your label

Return your order to your local post office. Attach your FREE Royal Mail Tracked 48 label from within your parcel. Take your parcel to your local Post Office. Your return on receipt will be processed within 7 days. (Insurance cover to the value of £100 is included by Royal Mail).

Use your local Post office to return items back to us at your cost but ensuring you opt for the extra compensation to ensure you are adequately covered in the unlikely event of your parcel going missing in transit. Yours Clothing cannot be held responsible for any returns parcels lost in the post therefore keep your receipt as proof of postage.

The Returns address is:

Yours Clothing, Returns Dept, Newcombe House Bakewell Road Peterborough PE2 6XU

Use your local Post office to return items back to us at your cost but ensuring you opt for the extra compensation to ensure you are adequately covered in the unlikely event of your parcel going missing in transit. Yours Clothing cannot be held responsible for any returns parcels lost in the post therefore keep your receipt as proof of postage.

The Returns address is:

Yours Clothing, Returns Dept, Newcombe House Bakewell Road Peterborough PE2 6SE UK

You have 26 days to return an item from date of receipt back to us.

If you receive an item that is faulty then send it back to us within 30 days and we will process a full refund including the original delivery charge. Faulty items are checked on receipt and validated.

If you receive the wrong item then send it back to us and we will refund you or send you the correct item assuming we still have the product and size in stock.

All the images on our website are as accurate as possible to the products. However, due to the differences in screens and systems used by our customers, colours and shades may not be 'exact' to the true product.

Sometimes an item can be missing from your parcel but all our parcels are checked before they leave us. If an item is missing then get in contact with our Customer Services Form. We will then investigate which may take us a few days and if necessary arrange for the item to be sent again.

Unfortunately we don’t offer exchanges online. Instead, please return your item(s) by following these easy steps below, and then reorder for a replacement.

  • Repack the item with all tags attached.
  • Complete the Returns form that you received with your order, and pop it inside your parcel.
  • Choose one of our return carriers (Asda Toyou, Royal Mail, or a Yours store) further information can be found on your Returns form.
  • Attach the relevant sticky label to your parcel and post it off! Remember to get proof of postage and keep this safe.

We regret that for reasons of hygiene pierced jewellery and cosmetic products are excluded from the returns and refunds policy. For more information please check the individual product page(s) and your email confirmation to confirm whether your item is eligible for return.