FAQS
What is Laybuy?
Laybuy offers online shoppers a simple interest free payment plan that lets you secure your purchase today and pay for it in 6 equal payments, once a week for 6 weeks.
How do I use Laybuy?
Just shop as normal and at checkout, choose Laybuy as your payment method. You will be directed to the Laybuy website to register and provide payment details (Visa or Mastercard). If you’ve used Laybuy before, just log in to your Laybuy account. Then complete your order – it’s that easy!
How does Laybuy work?
Laybuy performs a credit check to obtain a credit score on all new users upon registration. Once your credit score has been confirmed and your account has been verified, Laybuy assigns your Laybuy limit and you can begin shopping immediately. The first payment equal to one sixth of the purchase price occurs once your order is completed. The remaining 5 payments are processed each week on the day of the original purchase from your nominated card. No further action is required and all account information including a payment schedule can be viewed, at any time, through your Laybuy account.
Can I use Laybuy if I’m an international customer?
Laybuy is only available to customers with a UK Billing address. Customers with international billing address will not be able to create a Laybuy account.
How does the Laybuy repayments work?
Each payment is equal to one sixth of the purchase price. The remaining 5 payments are processed each week on the day of the original purchase from your nominated card. No further action is required and all account information including a payment can be viewed in your Laybuy account.
What if I can’t make a repayment?
If funds are not available at the time the automatic payment is due you will be charged a late payment fee by Laybuy
When will my items by delivered if I use Laybuy?
Laybuy orders are delivered within our standard delivery timeframes dependant on what delivery option you choose. Please visit here for more information on timeframes.
How do I return or exchange an item purchased with Laybuy?
Laybuy returns can be processed easier and quicker in store! Just take the items you want to return and your invoice to the local store and they will process this for you. Alternatively you can follow the standard returns process and as soon as the return is processed it will be removed from your Laybuy account.
Where can I find out more about Laybuy?
Visit the Laybuy website here for a full list of FAQs and customer Terms & Conditions.